Refund Policy

1. Overview

At Terbal Station, operated by HF Autohub LLC, we take pride in the quality of our automotive storage products. We understand that occasionally circumstances may require a refund. This Refund Policy outlines the conditions under which refunds are granted for purchases made through our website.

2. Refund Eligibility

For standard (non-customized) products, refunds may be requested within 14 days of delivery. Customized orders are non-refundable once placed (see Exclusions below). Refunds may be issued under the following conditions:

• The product arrived damaged, defective, or materially different from its description
• The wrong product was delivered
• The product is returned unused and in its original packaging in accordance with our Return Policy

3. How Refunds Are Processed

• Refunds are issued to the original payment method used at checkout only
• Once your refund request is approved, the refund is processed within 1–5 working days
• Depending on your bank or card issuer, it may take additional business days for the amount to appear on your statement
• Refunds are issued in AED, the currency of the original transaction

4. How to Request a Refund

To request a refund, email us at terbalstation@gmail.com within 14 days of receiving your order. Please include your order number, the reason for the refund request, and photographs of the product where applicable. Our team will review your request and respond within 2 business days.

5. Exclusions

The following are not eligible for refunds:

• Customized and made-to-order products, from the moment the order is placed. Because every custom cover is produced specifically for your vehicle, customized orders cannot be refunded after purchase — unless the product arrives damaged, defective, or materially different from the agreed specifications, in which case our 1-year manufacturing-defect warranty applies
• Products damaged due to mishandling after delivery
• Refund requests submitted after the 14-day window from delivery
• Items not returned in unused condition and original packaging

6. Disputes

If you are dissatisfied with the outcome of your refund request, you may escalate the matter through our Contact Us page. We are committed to resolving all disputes amicably and in accordance with UAE consumer protection regulations.