Return Policy

1. 14-Day Returns

Terbal Station, operated by HF Autohub LLC, accepts returns of standard (non-customized) products within 14 days of delivery for items that are unused and in their original packaging, with all tags, accessories, and protective materials intact. Customized and made-to-order products cannot be returned (see below). Items that show signs of use, damage caused after delivery, or missing packaging cannot be accepted.

2. Items Excluded from Return

• Customized and made-to-order products produced to your specifications — these cannot be returned or exchanged from the moment the order is placed. Manufacturing defects are covered separately by our 1-year warranty, and custom fitment is guaranteed
• Items returned after the 14-day window from delivery
• Items that are used, damaged by the customer, or not in their original packaging

3. Return Process

1. Email us at terbalstation@gmail.com within 14 days of delivery with your order number and the reason for the return.
2. Our team will confirm eligibility and provide return instructions within 2 business days.
3. Pack the item securely in its original packaging and ship it back per the instructions provided.
4. Once we receive and inspect the item, we will confirm the outcome and process any refund per our Refund Policy.

4. Return Shipping Costs

If the return is due to our error — for example, a damaged, defective, or incorrect item — we cover the cost of return shipping. For all other returns, such as change of mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

5. Refunds After Return

Approved returns are refunded to the original payment method within 1–5 working days of approval, in accordance with our Refund Policy. For any questions, visit our Contact Us page.